TERMS AND CONDIDTIONS

GENERAL TERMS AND CONDITIONS

Introduction

If you wish to be a customer or an active user of the opportunities offered by our online store, please read our General Terms and Conditions carefully and use our services only if you agree with all of their points and consider them binding on you.

Acceptance of the General Terms and Conditions by the Customer is a prerequisite for using the Webstore service. Acceptance of the conditions is considered if the Customer uses the service or ticks the appropriate box as a step in the purchase process.

This contract is concluded exclusively in electronic form. The contract regulated by the following conditions is the Civil Code. is considered a contract concluded between persons who are absent.

The Operator

Company name: Viblance Hungary Kft

Headquarters: 2535 Mogyorósbánya Kastély köz 3.

Location: Viblance Hungary Kft. 1044 Budapest Váci út 40. 9. Épület.

Tax number: 23845448-2-11

Company register number: 11-09-020131

Contract language: Hungarian

Electronic contact: hi kucac viblance.com

Phone number: 30 787 18 01

Bank account number: 11701004-25968806

Data management registration number: NAIH-126721/2017.

Registering company court: TATABÁNYA COURT OF COMPANY COURT

Headquarters, location and email address of the Hosting Operator: WP Engine, Irongate House, 22-30 Duke’s Place, London, EC3A 7LP United Kingdom, email: [email protected]

In these general terms and conditions, the operator of the Webshop is hereinafter referred to as: Operator.

The Customer

The natural or legal person who uses the Webstore service, i.e. registers on the Webstore’s Internet interface and orders and purchases goods and services through this interface. Hereafter as the Customer.

The transporter

The Operator carries out the home delivery of the orders with its contracted partners, who deliver the products ordered in the Webstore at the prices stated in the confirmation of the completed order and by the specified deadlines, by providing a courier service.

Range of products and services available for purchase

The General Terms and Conditions cover:

for all “electronic commercial services” that the Operator provides to the Customers through the Web Store;

also includes the rights and obligations of the Operator and the Customer.

and all essential elements of the operation of the Online Store;

The General Terms and Conditions and all its amendments are valid from their publication until their withdrawal, or until the next amendment to the General Terms and Conditions.

The products displayed in the Webstore can only be purchased online, it is not possible to make a personal purchase from the Webstore Operator. In the Web Store, the Operator indicates the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real thing, in some cases they are shown as illustrations.

In our online store, you can browse the available products and services by product category. In addition to the listed products, you can view a brief description, price, and other features of each product, without the need for completeness. If you want to get more information about the product, click on the image or name of the product. You will then be taken to the product page, where you can get more detailed information about the product.

Order information

Data required for registration:

Password

Name

Live email address

Data required for ordering:

Delivery Address

Billing address

Phone number

Shipping method

Payment method

Placement of orders in the Webshop is only possible electronically on the viblance.com website. The Operator will not accept orders submitted in other formats.

The prices displayed for the products include the statutory VAT, but do not include the home delivery fee.

If, despite all care, the price of a product is displayed incorrectly – in particular obvious typos, prices significantly different from the general market value or prices that appear due to a system error – then the Operator is not obliged to deliver the ordered product at the wrong price, but offers to deliver the ordered product at the correct price after informing the Customer delivery. If the Customer does not wish to use this option, he has the right to unilaterally withdraw from the contract.

The indicated prices do not constitute a direct quotation. The Operator assumes no responsibility for damages resulting from possible typos.

If a promotional price is introduced, the Operator will fully inform Users about the duration of the promotion.

The displayed products can only be ordered online through the Webstore, with delivery by courier.

Registration

The Customer has the technical ability to place the order after entering his data during the Webstore registration, and can purchase from the product range. The Customer can freely choose from the range of products on the Webshop interface without logging in, and can place them in the basket.

The system will confirm the registration by e-mail. The customer is obliged to keep the password he provides confidential. If, during the identification process, after the customer’s unique identifier and password were correctly entered, the customer’s data fell into the possession of an unauthorized third party, the Operator assumes no responsibility for any resulting damages or disadvantages. By entering their e-mail address, users consent to the Operator/Operator sending them technical messages. The Operator deletes the registered data from the system upon request. For security reasons, the deletion request will only be valid if the deletion request is confirmed by the user by e-mail, so that it can be avoided that someone intentionally or mistakenly deletes something else from the registration database. Registration is identified by the e-mail address, so an e-mail address can only be registered once.

Registration does not entail any obligations.

Order process

By clicking on the cart icon or the “Add to cart” button, the Customer can place the product in the Cart.

The Customer can place the products in the Cart without logging in, however, in order to place the order, he must enter the system, which requires prior registration.

The customer can check and edit the contents of the basket using the Basket menu item or icon. Here you can view and modify the contents of the basket, as well as choose the most suitable payment and delivery method. It is also possible to completely empty the basket and add additional products to the basket by pressing the “continue shopping” button. You can finalize your order by pressing the Checkout button.

After finalizing the order, the system will send an automatic confirmation to the specified e-mail address, which contains the details of your order. If you do not receive a confirmation email, look for it in the spam folder and if you do not find it there either, contact the Operator. The confirmation email usually arrives within a few minutes, but must arrive within a maximum of 48 hours. If this is not met, the Customer is released from its obligation to offer. After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled. This, as well as the modification of data entry errors, is possible by phone or e-mail.

The contract created through a purchase in the webshop is not considered a written contract, it is not filed by the Service Provider, so it cannot be retrieved later.

The operator does not accept partial payment, the Courier Service employee cannot accept partial payment. The Customer can accept all items of the order at once, or refuse to accept the entire order.

Payment Terms

The customer can pay for the purchased goods and services electronically or by cash on delivery.

If cash on delivery is chosen, the Orderer will hand over the value of the order to the Courier Service employee in cash upon delivery of the goods.

If you choose an electronic payment method, you can pay the purchase price with a bank card or pre-loaded Barion balance using the Barion or OTP Simple payment service. Payment by bank card has no additional costs, it is completely free of charge.

As a condition for the use of the Barion payment system, the customer accepts that any data stored in the user database of the acceptance point operated by the Operator and entered during the purchase by the customer will be transferred to Barion Payment Zrt. (1117 Budapest, Infopark sétány 1. Building I. 5th floor 5.), as a data controller. The purpose of the data transmission is: the implementation of the payment transaction, customer service assistance for users, confirmation of transactions and fraud monitoring for the protection of users.”

I acknowledge that the following personal data stored in the user database of viblance.com by the data controller Viblance Hungary Kft. (2535 Mogyorósbánya, Kastély köz 3.) will be transferred to OTP Mobil Kft. as a data processor. The range of data transmitted by the data controller is as follows: name, email address, address, phone number.

The nature and purpose of the data processing activity carried out by the data processor can be found in the SimplePay Data Management Information Sheet at the following link: http://simplepay.hu/vasarlo-aff

Processing and fulfillment of orders

The operator undertakes to fulfill orders within 5 working days of receipt.

The operator strives to continuously fulfill orders within the shortest possible time frame.

The operator does not deliver the orders with his own employees, but in cooperation with his logistics partners, so he does not have the opportunity to precisely time the orders. Delivery of the order is expected within 1-5 working days from the date of placing the order.

If the Customer becomes aware of a circumstance after placing the order that makes it impossible for him to receive the order 1-5 working days after the order, he can contact the Operator (at any of the contact details indicated above) in order to delay the fulfillment of the order. If the order has already been handed over to the Supplier, the Customer may, in consultation with the Supplier’s customer service, request the timing of the delivery of the order, and may exercise his right of withdrawal at any time as detailed below. The Supplier contacts the Customer by e-mail and telephone before delivery, which communication includes the package number and the expected arrival time of the package.

In case of a shortage of stock, if the order is expected to be fulfilled within 5 working days from the receipt of the order, the Operator will not send a separate notification about the fact of the lack of stock and the change in time of the fulfillment of the order. If the order can only be fulfilled after 5 working days, the Operator will notify the Customer, who has the right to cancel the order.

The operator does not assume any responsibility for material or any other kind of damage resulting from late fulfillment of the order. The customer acknowledges that in the case of late fulfillment of the order, he is not entitled to compensation and cannot claim a penalty from the Operator. In the event of failure of the order due to lack of stock or other reasons falling within the scope of the Operator’s duties, the Customer is entitled to the paid consideration for the order. Apart from this, the Customer’s financial claim against the Operator does not arise in the event of failure of the order for any reason.

The supplier will attempt to deliver the ordered goods twice. The Operator then declares the order invalid and cancels it.

ancellation of purchase

Right of withdrawal

Information on the consumer’s right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

 

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

  1. a) in the case of a contract for the sale of a product
  2. aa) the product,
  3. ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

it can be exercised within the deadline starting from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.

the Customer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the receipt of the product.

in case of cancellation in writing, it is sufficient to send the cancellation statement within 14 days.

The provisions of this clause do not affect the consumer’s right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the product.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer’s right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

The withdrawal statement sample can be downloaded by clicking on the following link:

Elállási Nyilatkozat

Validity of the consumer’s declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline. The deadline is 14 days.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

the Operator is obliged to confirm the consumer’s withdrawal statement on an electronic data medium immediately after its arrival, if it also provides the consumer with the exercise of the right of withdrawal on its website.

the Operator’s obligations in the event of the consumer’s withdrawal

the Operator’s obligation to reimburse

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Operator shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

method of the Operator’s reimbursement obligation

45/2014. (II. 26.) In the event of withdrawal or termination in accordance with § 22 of the Government Decree, the Operator will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the consumer’s express consent, the Operator may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Operator is not responsible for delays due to incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Operator is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

the Operator may withhold the amount due to the consumer until the consumer has returned the product or proved beyond doubt that he returned it; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer’s obligations

Returning the product

If the consumer is the 45/2014. (II. 26.) In accordance with § 22 of the Government Decree, he withdraws from the contract, he must return the product immediately, but no later than fourteen days from the notification of withdrawal, or hand it over to the Operator or a person authorized by the Operator to receive the product. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

Bearing the costs related to the return of the product

The consumer bears the cost of returning the product. The product must be returned to the address of the Operator. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept a product returned by cash on delivery or by postage.

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.

The right of withdrawal cannot be exercised in the following cases

the Operator expressly draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26). In the cases included in paragraph (1):

  1. a) in the case of a contract for the provision of a service, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer has acknowledged that he loses his right of termination after the completion of the service as a whole;
  2. b) with respect to a product or service whose price or fee depends on the possible fluctuation of the financial market, even during the deadline for exercising the right of withdrawal, which cannot be influenced by the company;
  3. c) in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;
  4. d) with respect to a perishable product or a product that retains its quality for a short time;
  5. e) with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
  6. f) with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
  7. g) with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that the company cannot influence, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
  8. h) in the case of a business contract where the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
  9. i) with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
  10. j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
  11. k) in the case of contracts concluded at a public auction;
  12. l) with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
  13. m) with regard to digital data content provided on a non-material data carrier, if the business has begun performance with the express, prior consent of the consumer, and at the same time as this consent, the consumer has declared that he/she will lose his/her right of withdrawal after the commencement of performance.

Delivery charges

The online store calculates the delivery fee depending on the following factors:

There is no difference between domestic addresses.

In the case of a foreign address, the delivery fee differs from country to country, and the delivery service is not available in certain countries.

If you choose different courier services, the delivery fee may be different.

The price of home delivery and delivery to the package point may differ.

The weight of the package does not affect the delivery fee.

If the delivery limit displayed on the checkout page is exceeded, domestic delivery is free.

When using a coupon, the total amount of the order must exceed the current free shipping limit even after validating the coupon for free shipping.

You can find out about the current fees for the above options on the checkout page by selecting the desired options.

Data protection

Personal data provided by the Operator during registration is subject to Article CXII of 2011 on the right to self-determination of information and freedom of information. is managed according to the conditions defined by law. Accordingly, the processing of personal data provided during registration takes place on the basis of the Customers’ voluntary, express consent based on prior information (legal basis for data processing).

The Operator uses the data exclusively for ordering purposes related to the use of the Webstore service, and with the express consent of the Customer, for the newsletter service sent as part of the Operator’s own promotional, advertising, and electronic advertising campaigns (data management purposes).

The Operator does not hand over the Customer’s personal data to third parties, except for the Courier Service and the Barion online payment Operator.

The customer acknowledges that the provision of data is voluntary, that he gave his consent voluntarily and for an indefinite period of time, with the possibility of withdrawing it in writing at any time. Even with the use of state-of-the-art technologies and the most careful data management, the operator cannot guarantee that unauthorized persons cannot access the data during online storage.

By pressing the Registration button, the customer absolutely and irrevocably declares that he has read, understood, acknowledged and recognized the General Terms and Conditions and the Data Protection Information as binding on him.

During browsing of the Webshop, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). The Operator will only hand over this data to the authorities if it is legally justified and substantiated. Cookies must be enabled to use the service. If you do not want to allow the use of cookies, you can disable them in your browser settings. If cookies are disabled, certain elements of the service can only be used partially or not at all. A cookie is a file that the server sends to the user’s browser and that is stored on the user’s computer. No personal data is stored in the cookie. The Operator uses the data recorded during the order to fulfill the order. The data of the invoice created by the individual IT systems from the order placed on the website of the Webstore are recorded with the data provided during the order placement and stored for the period specified in the accounting law in force. The Operator treats the data provided during the browsing of the Webstore or when subscribing to the newsletter provided during registration as confidential.

 

Modification of the General Terms and Conditions

The Operator is entitled to unilaterally modify the terms of these General Terms and Conditions at any time.

The new, amended GTC will enter into force when the Operator publishes it on the website www.viblance.com. In the event of a substantial modification of the General Terms and Conditions, the Operator will publish information on the modification of the General Terms and Conditions on the www.viblance.com website. The information includes the date of entry into force of the amendment, as well as the availability of the amended General Terms and Conditions. The Customer expressly accepts the amended General Terms and Conditions during the order after the amendment enters into force, as provided on the website.

The Operator fulfills the orders placed on the basis of the General Terms and Conditions in force at the time of placing the order, known and accepted by the Customer. Amendments to the General Terms and Conditions do not affect orders created before the date of the amendment and the contractual relationships arising from them.

Termination of the contract

The Customer may request termination of the contract at any time, which the Operator will acknowledge after verifying the Customer’s identity, and terminate the Customer’s ability to use the Online Store and cancel his registration. The Operator reserves the right to unilaterally terminate the contract if the Customer does not comply with the provisions of these GTC.

Responsibility

The customer is fully responsible for all orders and other transactions in which his password was used. In view of this, the Customer ensures that his password is kept properly confidential. The responsibility of the customer does not apply if his password was acquired by an unauthorized person(s) through no fault of his own.

 

Accessory warranty, product warranty, warranty

This point of the consumer information was prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26) by applying Annex No. 3 of Government Decree 45/2014 (II.26).

Accessories warranty

In what cases can the Customer exercise his accessory warranty right?

In the event of defective performance by the Operator, the Customer may assert a warranty claim against the Operator in accordance with the rules of the Civil Code.

What rights does the Customer have based on his warranty claim?

The customer can – at his choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request chosen by the Customer is impossible or would involve disproportionate additional costs for the Operator compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation, or the customer can repair the defect at the expense of the Operator, or have it repaired by someone else, or – in the last case – withdraw from the contract.

You can switch from your chosen accessory warranty right to another, but the cost of the switch is borne by the Customer, unless it was justified or the Operator gave a reason for it.

What is the time limit for the Customer to assert his accessory warranty claim?

The customer is obliged to notify the defect immediately after its discovery, but no later than within two months from the discovery of the defect. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

If the subject of the contract between the consumer and the business is a used item, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.

Who can you enforce your accessory warranty claim against?

The customer can assert his accessories warranty claim against the Operator.

What other conditions are there for asserting your accessory warranty rights?

Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim other than the notification of the defect, if the Customer proves that the product or service was provided by the Operator. However, after six months from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer was already present at the time of performance.

In the case of used products, warranty rights differ from the general rules. In the case of used products, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used product can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used product is defective and the Buyer, who is considered a Consumer, received information about this at the time of purchase, the Service Provider is not responsible for the known defect.

Product warranty

In what cases can the Customer exercise his product warranty right?

In the event of a defect in a movable object (product), the Customer may, at its option, assert a warranty claim for accessories or a claim for product warranty.

What rights does the Customer have based on his product warranty claim?

As a product warranty claim, the Customer may only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.

In what time frame can the Customer assert his product warranty claim?

The Customer may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. The Customer must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

the product was not manufactured or marketed as part of its business activities, or

the defect was not detectable according to the state of science and technology at the time of placing it on the market or

the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Warranty

In what cases can the Customer exercise his warranty rights?

151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Based on a government decree, the Operator is obliged to provide a guarantee.

Legislation requires the provision of a warranty for durable consumer goods (e.g.: technical goods, tools, machines) and their parts, the purchase value of which exceeds HUF 10,000.

What are the customer’s rights and within what time frame are they entitled under the warranty?

151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Government decree defines the cases of mandatory warranty. In the case of Products that do not fall under this scope, the Operator does not undertake any warranty. The warranty claim can be asserted within the warranty period. If the obligor does not comply with his obligation to the claimant within the appropriate time limit, the warranty claim can be asserted in court within three months of the expiration of the deadline set in the notice, even if the warranty period has already expired. Failure to meet this deadline will result in loss of rights. In order to validate the warranty claim, the rules for the exercise of accessory warranty rights must also be properly applied. The warranty period is one year. Failure to meet this deadline will result in loss of rights. The warranty period begins on the day the consumer product is handed over to the consumer, or if the company or its representative performs the commissioning. Please contact the manufacturer regarding any warranty claims beyond one year!

How does the warranty relate to other warranty rights?

The warranty applies in addition to the warranty rights (product and accessories warranty), the fundamental difference between the general warranty rights and the warranty is that in the case of the warranty, the consumer has a more favorable burden of proof.

Consumer goods with a fixed connection subject to a mandatory warranty according to Government Decree 151/2003, or those heavier than 10 kg, or which cannot be transported as hand luggage on public transport – with the exception of vehicles – must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company will take care of the disassembly and installation, as well as the delivery and return, or – in the case of a request for repair validated directly at the repair service – the repair service.

During the period of the mandatory warranty, the Operator’s undertaking may not contain conditions for the consumer that are more disadvantageous than the rights provided by the rules of the mandatory warranty. After that (after 1 year), however, the terms of the voluntary warranty can be determined freely, however, in this case, the warranty may not affect the existence of the consumer’s legal rights, including those based on the accessories warranty.

Exchange request within three working days

The institution of the exchange request within three working days also applies in the case of sales through an online store. 151/2003, a replacement request within three working days. (IX. 22.) It can be validated in the case of consumer durables covered by government decree, according to which, if someone validates the institution of the exchange request within 3 working days, the Operator must interpret this as meaning that the product was already defective at the time of sale and everything without further ado, you must replace the product.

When is the Operator released from its warranty obligation?

The Operator is released from its warranty obligation only if it proves that the cause of the defect arose after performance.

We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise, the Customer is entitled to the rights arising from the warranty regardless of the warranty entitlements.

The deadline for exercising the warranty and guarantee rights written in these GTC starts from the day the Customer receives the product.

Complaints handling

The Customer may submit consumer objections regarding the product or the Operator’s activities at the following contact details:

Mailing address: 1044 Budapest Váci út 40. 9. Ép.

Phone number: 06 30 787 18 01

Email: hi worm viblance.com

In the event of a verbal complaint made over the phone, the operator takes minutes, sends it to the Customer at the latest at the same time as the substantive answer specified in the section on written complaints, and then proceeds according to the provisions regarding written complaints.

The Operator obligatorily assigns a unique identification number to the verbal complaint made over the phone, which helps the complaint to be traced back. The Operator must communicate this number to the Customer.

The Operator is obliged to examine and respond to the written complaint within thirty days of its receipt, and to arrange for the response to reach the Customer. If the complaint is rejected by the Operator, it is obliged to justify its position in its substantive response to the rejection.

The Operator must keep the record of the complaint and a copy of the response for five years.

The Operator accepts objections submitted by the Customer at the direct contact details provided in the General Terms and Conditions.

Other Remedies

If any consumer dispute between the Operator and the Customer is not settled during negotiations with the Customer, the following legal enforcement options are open to the Customer:

Filing a complaint with the consumer protection authorities. If the Customer detects a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The list and contact details of the competent and competent authorities are available at http://jarasinfo.gov.hu ​​tomorrow.

Conciliation board. In order to settle a consumer dispute related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, out of court and peacefully, the Customer may initiate proceedings at the conciliation body competent according to his place of residence or place of stay, or he may contact the professional chamber operating under the jurisdiction of the Operator’s seat to a conciliation body. In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee. The Komárom-Esztergom County Conciliator

Mailing address: Komárom-Esztergom County Chamber of Commerce and Industry

 2800 Tatabánya, Fő tér 36.

 E-mail address: [email protected]

 

Based on the place of residence (place of stay) of the Customer, he can turn to the conciliation bodies in order to settle the consumer dispute. The operator is obliged to participate in the proceedings of the Conciliation Board. Pursuant to this point, the sending of the response is also considered cooperation.

Baranya County Conciliation Board

Address: 7625 Pécs, Majorosy Imre u. 36.

Mailing address: Pf. 109, 7602 Pécs.

Telephone number: (72) 507-154

Fax number: (72) 507-152

E-mail address: [email protected]ltetes.hu

               [email protected]

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone number: (76) 501-525, 501-500532

Fax number: (76) 501-538

E-mail address: [email protected]

Békés County Conciliation Board

  Address: 5600 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976, 446-354,

451-775

Fax number: (66) 324-976

E-mail address: [email protected];

          [email protected]

 

 

Borsod-Abaúj-Zemplén County Conciliation

Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091, 501-870

Fax number: (46) 501-099

E-mail address: [email protected]

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

E-mail address: [email protected]

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/118 ext

Fax number: (62) 426-149

E-mail address: [email protected]

Fejér County Conciliation Board

Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.

Telephone number: (22) 510-310

Fax number: (22) 510-312

E-mail address: [email protected]; [email protected]

Győr-Moson-Sopron County Conciliation Board

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-202; 520-217

Fax number: (96) 520-218

E-mail address: [email protected]

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Telephone number: (52) 500-710; 500-745

Fax number: (52) 500-720

E-mail address: [email protected]

 

Heves County Conciliation Board

Address: Faiskola út 15, 3300 Eger.

Mailing address: 3301 Eger, Pf. 440.

Telephone number: (36) 416-660/105 ext

Fax number: (36) 323-615

E-mail address: [email protected]

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Telephone number: (56) 510-610

Fax number: (56) 370-005

E-mail address: [email protected]

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax number: (34) 316-259

E-mail address: [email protected]

Nógrád County Conciliation Board

Address: Alkotmány út 9/a, 3100 Salgótarján

Phone number: (32) 520-860

Fax number: (32) 520-862

E-mail address: [email protected]

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. II. floor 240.

Mailing address: 1364 Budapest, Pf.: 81

Telephone number: (1)-269-0703

Fax number: (1)-269-0703

E-mail address: [email protected]

Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000

Fax number: (82) 501-046

E-mail address: [email protected]

 

 

Szabolcs-Szatmár-Bereg Counties

Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 311-544, 420-180

Fax number: (42) 420-180

E-mail address: [email protected]

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661

Fax number: (74) 411-456

E-mail address: [email protected]

Vas County Conciliation Board

Address: Honvéd tér 2, 9700 Szombathely.

Telephone number: (94) 312-356

Fax number: (94) 316-936

E-mail address: [email protected]

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Telephone number: (88) 814-111

Fax number: (88) 412-150

E-mail address: [email protected]

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513, 550-514

Fax number: (92) 550-525

E-mail address: [email protected]; [email protected]

EU-Commission online dispute resolution platform

The purpose of the online dispute resolution platform is to facilitate consumers residing in the European Union and other states party to the Agreement on the European Economic Area (Norway, Iceland, Lichtenstein) and consumers in the European Union and other states party to the Agreement on the European Economic Area (Norway , Iceland, Lichtenstein) for the out-of-court settlement of legal disputes arising from obligations arising from online sales or service contracts between established traders.

The Buyer can also initiate the settlement of his complaint related to online shopping through the online dispute resolution platform. ​All you have to do is register on the online platform available at the link above, fill out an application completely, and then submit it electronically.

Judicial proceeding. The customer is entitled to assert his claim arising from a consumer dispute before the court within the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. according to its provisions.