Shipping & Return Policy

As for shipping:  a standard procedure, our logistics partner processes your order within 1 business day of receiving it and hands it over to the courier service. You will receive the next notification when your package is handed over to the courier. This email will contain:

  • Your package’s tracking number, which you can use to follow its progress
  • The estimated delivery time
  • A link where you can modify the delivery address and time

Before delivery, the courier will contact you by phone. In exceptional cases, such as stock shortages or unexpected surges in orders, processing your order may take up to 5 business days. Therefore, it is possible that you will receive the next notification 5 business days later.

We kindly ask that you only inquire about the status of your order if it has been more than 5 business days since receiving this email and you have not received any further notifications. The easiest way to do this is to reply to this email.

Before delivery, the courier will contact you by phone. In exceptional cases, such as stock shortages or unexpected surges in orders, processing your order may take up to 5 business days. Therefore, it is possible that you will receive the next notification 5 business days later. We kindly ask that you only inquire about the status of your order if it has been more than 5 business days since receiving this email and you have not received any further notifications. The easiest way to do this is to reply to this email.

As for Refunds: if you receive a damaged product or encounter a quality issue, we offer a hassle-free return or replacement. Please contact our customer service within 14 days of receiving the item to report the issue. We will cover all return shipping costs and provide either a replacement or a full refund, including the original shipping fees.

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